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| Support Documents 
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Article 6: What to do if we encountered a Fetch error
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Problem: We were unable to fetch the page from your Web server, either because we did not receive an answer to our request (Timeout) or the server responded with an error. Background: The
DNS and Ping tests check that we can find an IP address for your
Web server and that your server is reachable. The Fetch test sends
an html request for the page from your Web server. A “Timeout” error may indicate a load problem on your server, but more likely is the result of communication problems from our data center to your Web server through the Internet. Any other Fetch error means that we received a valid answer from the server, and that response was that an error was encountered. Possible
Reasons: 1. You have moved, renames or changed the properties of a file intentionally. 2. The server’s configuration for that page was changed accidentally. Recommended
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| Step 1. | If the change to the file was intentional, or if you have rearranged your site and want us to now start monitoring a different page just let us know. |
| Step 2. | If we have detected an unintentional problem on the server, you should restore the missing page or change the properties of the page to fix the problem. We will continue to monitor the page and will automatically send a message as soon as we are able to fetch the page without error. |
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As with all errors, if we can be of help resolving your problem please let us know by email to help@SEVENtwentyfour.com or by calling toll-free (800) 724-4724 from within the United States or Canada, or (416) 269-7744 internationally.
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