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| Support Documents 
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Article 9: What to do if your server Timed Out.
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Problem: We were unable to fetch the page from your Web server because of a “Timeout” error. Either the server is responding very slowly, or more likely, there is a communication problem in reaching your site. Background: The DNS and Ping tests check that we can find an IP address for your Web server and that your server is reachable. The Fetch test sends an html request for the page from your Web server. A “Timeout” error indicates that either your server’s response was lost or took a long time. It is possible that this indicates a problem with your Server, but it is more often a communication problem through the Internet. Possible
Reasons: 1. If our Ping test is disabled for your site because a firewall is filtering out Ping messages, Timeout errors on fetching will be more common. If there is a communication outage between our data center and your server, the Ping test would normally detect and help diagnose it. If we do not perform the Ping test, we would move on to the Fetch test and would raise a “Timeout” error during a communication outage. 2. If
your outage report indicates that your site correctly passed
the Ping test before we encountered the Fetch Timeout, there
may be a problem at your Web server. Try visiting the page
yourself to see if the page is served correctly and promptly.
If it seems ok, it may still be an intermittent communication
problem. Ping
packets are very small, and even if some Pings are making it
through a communication problem may be disrupting the travel
of larger packets. Recommended
Action: |
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| Step 1. |
If
you suspect a communication problem, try visiting the URL
yourself in a browser to check the server response. If it
loads promptly and correctly for you, there is likely a
communication outage due to a hardware or routing
configuration problem at your ISP. You should contact your ISP
to see if there are any current connectivity issues.
If your connectivity seems to be sound but your server is still responding slowly you should consult the vendor documentation for your particular Web server. |
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As with all errors, if we can be of help resolving your problem please let us know by email to help@SEVENtwentyfour.com or by calling toll-free (800) 724-4724 from within the United States or Canada, or (416) 269-7744 internationally.
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